Contact GoDurham ACCESS
Find phone numbers, office location, hours of operation, and staff contact details for GoDurham ACCESS services.
General Contact Information
Schedule a Ride / Reservation: (919) 560-1551, Press 1
Dispact: (919) 560-1555, Press 2
Cancel a Ride: (919) 560-1551, Press 3
ADA Application Information / Status: (919) 560-1551, Press 4
Employment Opportunities: (919) 560-1551, Press 5
Customer Feedback: (919) 560-1551, Press 6
Visit the GoDurham ACCESS office:
1911 Fay Street
Durham, NC 27701
Hours: Monday - Friday, 8am to 5pm
GoDurham ACCESS Staff
GoDurham ACCESS is operated by WeDriveU.
| Name | Role | Phone Number | |
|---|---|---|---|
| Tara Walton | General Manager | (919) 230-4578 |
tara.walton@wedriveu.com |
| Barbara Yarborough | Safety Manager | (919) 234-5501 |
barbara.yarborough@wedriveu.com |
| Timothy Thorpe | Operations Manager | (919) 446-1462 |
timothy.thorpe@wedriveu.com |
| Scott Mozingo | Maintenance Manager | (919) 335-6595 |
scott.mozingo@wedriveu.com |
| Tammy Pettiford | ADA Coordinator | (919) 377-9927 |
tammy.pettiford@wedriveu.com |
| Jillian Nguyen | Marketing & Outreach Coordinator | — | jillian.nguyen@wedriveu.com |
Hours of Operation
GoDurham ACCESS Office Hours
- Open Monday to Friday, 8:00 a.m. to 5:00 p.m.
Reservation and Scheduling Hours
- You can make or cancel a reservation with a reservations agent by calling (919) 560-1551 from Monday to Sunday, 8:00 a.m. to 4:30 p.m.
- Outside of these hours, you can call to manage your ride through our AI calling system, use the GoDurham ACCESS app, or text (984) 342-4446.
GoDurham ACCESS Service Hours
- Monday to Saturday, 5:30 a.m. to 12:30 a.m.
- Sundays and Holidays, 6:30 a.m. to 9:30 p.m.
GoDurham Connect Hours
- Monday to Sunday, 7 a.m. to 8 p.m.
- Holiday schedule applies.
Senior Shuttle Hours by Location
Service hours vary by community. View the schedule for the Senior Shuttle.
Recognized Holidays
Holiday service hours apply on the following days:
- New Year’s Day (January 1)
- Martin Luther King Jr. Day (3rd Monday in January)
- Memorial Day (Last Monday in May)
- Juneteenth (June 19)
- Independence Day (July 4)
- Labor Day (1st Monday in September)
- Thanksgiving Day (4th Thursday in November)
- Christmas Eve (December 24) – Service ends at 7:30 p.m.
- Christmas Day (December 25) – GoDurham ACCESS is closed
General Inquiries
Use the form to send an email or reach out at 919-560-1551, and someone will reach back out within a few business days.
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The GoDurham ACCESS team reads through all feedback that we receive.
We use your feedback to both recognize our drivers and good work, and use it to investigate specific issues or identify areas where we need to improve.
If you’re satisfied with your ride or service, share your thanks or positive feedback using the “Share Positive Feedback” button below.
Likewise, if you experienced an issue with a ride or service, share your feedback or thoughts using the “Submit a Complaint” button below.