Durham County ACCESS
Durham County ACCESS provides transportation for eligible Durham County residents with mobility challenges, supporting medical, work-related, and daily living trips.
About Durham County ACCESS
Durham County ACCESS provides transportation to Durham County residents who face mobility challenges and meet certain criteria as defined by grant funding standards. Durham County ACCESS provides trips for activities and destinations related to: work and work-related training, nutritional and medical appointments, shopping and personal needs regardless of age (based on factors including distance from the GoDurham fixed-route bus service).
Durham County ACCESS Eligibility
Durham County ACCESS is available to residents of Durham County who meet one or more of the following:
- Have a disability
- Are 60 years of age or older
- Are transportation disadvantaged
- Live in rural areas of Durham County
Apply to Durham County ACCESS
If you think that you or someone you know is eligible for the Durham County ACCESS, you can apply through one of the following options:
Option 1: Complete and submit the online Durham County ACCESS ADA paratransit application.
Note that you will first be asked to create a user profile before completing the application.
Submit an Online Durham County ACCESS Application
Option 2: Complete a printed Durham County ACCESS application by downloading the application below, or call (919) 560-1551 to receive an application by mail.
Download Durham County ACCESS Application
Once completed, you can mail in, drop off, or email your application to:
GoDurham ACCESS
ATTN: Durham County ACCESS Application
1911 Fay Street
Durham, NC 27704
Email: tammy.pettiford@wedriveu.com
Incomplete applications will not be processed, and you will be notified in that case. Completed applications will be reviewed within 3 business days after receipt to determine eligibility for service. For applications that do not meet eligibility requirements, GoDurham ACCESS staff will work to provide additional options.
Schedule a Ride with Durham County ACCESS
You must be an approved rider to schedule a trip with Durham County ACCESS. You can schedule a ride with Durham County ACCESS ADA Paratransit by calling, or by using the mobile or web portal. Follow the steps below to learn how to schedule a ride.
Option 1: Call to schedule a ride.
Step 1: Call to make a reservation.
To schedule a trip on GoDurham ACCESS, call a reservations agent at (919) 560-1551. Reservations can be made Monday through Sunday from 8 a.m. to 4:30 p.m.
Reservations must be made at least one day in advance and can be scheduled up to 14 days ahead.
Trips are booked first-come, first-served, so early reservations are encouraged. If the preferred time isn’t available, you may be asked to adjust your arrival time by up to one hour.
Riders with recurring trips (e.g., work commutes) may request a block reservation for added convenience, based on availability.
Step 2: Share your details and get your ride confirmation.
When scheduling a reservation, customers must provide the following information:
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- The passenger’s name
- The pick-up address
- The drop-off address
- The appointment time
- The desired return time
- Whether an attendant or companion will travel with the passenger
Once the trip has been scheduled, the customer will be provided with the following information:
-
- The initial pick-up time
- The pick-up time for the return trip
- A confirmation number
Option 2: Schedule a ride on the GoDurham ACCESS app for smartphone users or use the web portal.
Click the button below to view a user guide on how to schedule rides using the GoDurham ACCESS app and web portal.
What to Expect on the Day of Your Ride
Be ready during the pickup window. Once your trip is reserved, the van may arrive up to 15 minutes before or after your scheduled pick-up time.
- You must be ready to depart at any time within this 30-minute window.
- Drivers can only wait 5 minutes before they must leave to pick up the next customer.
GoDurham ACCESS schedules trips to serve as many riders as possible. Actual trip times are scheduled to fit among other customers’ scheduled trips.
- Customers should expect several stops to pick up other people before arriving at their destination.
- Passengers will be grouped with other individuals traveling in the same area.
- No person should be in the GoDurham ACCESS van for more than 80 minutes.
When booking the return trip, if a customer’s requested time is not available, you’ll be given the closest available time.
As an example of how a ride might work:
- Outbound trip – If a customer has a 3:00 p.m. doctor’s appointment, your pickup time might be scheduled for 2:00 p.m., and your van could arrive any time between 1:45 p.m. to 2:15 p.m. (15 minutes before or after the scheduled pickup time).
- Return trip – If you requested a 4:00 p.m. return time and it is not available, you may be scheduled a return for 4:30 p.m., and your van could arrive any time between 4:15 p.m. to 4:45 p.m. (15 minutes before or after the scheduled pickup time).
Durham County ACCESS Policies:
Before you ride, we encourage you to review our policies. Learn about fares, cancellations, no-shows, the right to appeal, traveling with personal care attendants (PCAs) or companions, inclement weather procedures, and safety guidelines.
Frequently Asked Questions
Who can use Durham County ACCESS?
Durham County ACCESS is available to residents of Durham County who meet one or more of the following:
- Have a disability
- Are 60 years of age or older
- Are transportation disadvantaged
- Live in rural areas of Durham County
How do I apply to use Durham County ACCESS?
Apply online or submit a printed application.
How do I schedule a ride?
Schedule a ride by calling a reservationist at (919) 560-1551, or by using the GoDurham ACCESS app or web portal.
Can someone book a ride for me?
Yes, someone else can book your ride for you.
Can I set up recurring trips?
Yes, you can set up recurring trips when you call to schedule a ride or by using the GoDurham ACCESS app.
When should I be ready for my ride?
Be ready for your ride at least 15 minutes before your scheduled pickup time.
How do I cancel my ride?
To cancel your ride, call (919) 560-1551, option 2, or cancel through the GoDurham ACCESS app or web portal. Cancellations must be made at least one hour before the scheduled pickup time.