9/2/26 – GoDurham ACCESS Town Hall

Details About the GoDurham ACCESS Town Hall

GoDurham ACCESS is hosting our very first Town Hall on Wednesday, September 2, 2026 at 3 p.m. The GoDurham ACCESS Town Hall is for riders, caregivers, and community partners to share feedback, ask questions, and engage in a two-way discussion with staff members.

The Town Hall will take place every other month online. Prior to every Town Hall, we will create a new blog post for you to find details such as what time it will begin, a calendar invite link, the agenda, and instructions and troubleshooting tips for joining. The agenda will be updated for every Town Hall to reflect the questions and feedback given to us by you. We ask that you allow us time to adjust and work out technical details in order to create a smoother experience as we progress with each Town Hall.

If you're unable to attend the Town Hall, we will update this post to have notes and a full video of the Town Hall online for you to access at any time.

GoDurham ACCESS Town Hall Agenda for 9/2/26

• Welcome & Introductions
  • Self introduction of leadership
  • Overview of Town Hall goals
• Submitted Questions and Topics of Concern
  • Fares
    • Current fare-free policy through June 2027
  • AI System and App/Technology Support
    • AI system not creating reservations and preference for live human support
    • Requests for app walkthrough or support with using the app
  • Customer Service & Etiquette
  • Scheduling, Delays, & Tracking Rides
    • How far in advance should you book?
    • Booking consecutive rides on the same day
    • Pickup windows
    • Communication with delays
  • Eligibility for private vehicles vs. the large vans
• Open Discussion and Questions

How to Join the GoDurham ACCESS Online Town Hall

Method 1: Join on a Computer

1. Click the meeting link a few minutes before the start time.
2. Google Meet will ask “Do you want people to see and hear you in the meeting?”
3. If you want to actively participate in the Town Hall, we recommend that you allow Google Meet to use your microphone and camera.
   • Note that you can turn these off at any time during the Town Hall.
   • Google Meet may prompt you to allow using the microphone and camera again.
4. If you only want to listen to the Town Hall without participating, we recommend that you continue without a microphone and camera, or join the livestream instead.
5. Type your name into the box. You can use your first name only, or your first and last name.
6. Click “Join now.”
7. For additional information or help on how to join the Town Hall on a computer, visit the Google Meet Help Center.

Method 2: Join on a smartphone or tablet

1. Download the app: Download Google Meet for free on the Apple App Store or Google Play Store.
2. Tap the meeting link and it will automatically open the app.
3. Tap “Join.”
4. Type your name into the box. You can use your first name only, or your first and last name.
5. For additional information or help on how to join the Town Hall on a smartphone or tablet, visit the Google Meet Help Center.

Method 3: Join by phone call

1. Dial the phone number: +1 620-399-6005‬
2. Enter the PIN: When prompted, enter the meeting PIN: ‪896 387 324#‬
3. You will be connected to the audio of the meeting immediately.
4. For additional information or help on how to join the Town Hall by calling in, visit the Google Meet Help Center.

Method 4: Join the livestream (For people who do not want to use a microphone or camera)

1. The livestream is available for participants who do not wish to have their camera or microphone on. Viewers are still able to participate when joining the livestream by using the chat feature.
2. When the Town hall begins, click on the livestream link.
3. For information on how to join the Town Hall by viewing it as a livestream, visit the Google Meet Help Center.

Accessibility Options and Participation Tips and Notes

• Live Captions: Live text captions are available during the Town Hall. To turn on this feature:
  • On a computer: Click the CC button at the bottom of the screen.
  • On your smartphone or tablet: Tap the 3 dots, then tap the CC button.
  • From the livestream: Click "Turn on captions" at the bottom of the screen.
  • For further instructions on how to use live captions in Google Meet, visit the Google Meet Help Center.
• How to Participate or Ask Questions: Due to the size of the call, to minimize background noise, all participants will be muted when entering the Town Hall. When it is time for the Q&A segment or if you want to speak, here is what you can do:
  • On a computer, smartphone, or tablet:
    • Look at the bottom of your screen
    • Tap the “Raise hand” icon 🤚. This places your name in a queue, and our staff will see your hand raised.
    • When it is your turn, a message will appear asking if you want to unmute. Click “Unmute” or “Allow” and you can begin speaking.
    • For further instructions on how to raise your hand, visit the Google Meet Help Center.
  • If you called in by phone:
    • Press *9 (star-nine) on your phone’s keypad. This will “raise your hand” for staff to add you to the queue.
    • When the host calls out the last 4 digits of your phone number, press *6 (star-six) on your phone’s keypad. This will unmute you so the room can hear you. When you’re done speaking, press *6 (star-six) again to mute yourself.
    • Alternatively, use your phone's built in mute and unmute feature to speak or mute yourself.
  • Using the chat box:
    • If you don’t want to speak out loud, you can type your question into the meeting chat box. Our host will read it out loud to the speakers for you.
    • For further instructions on how to use the chat feature on Google Meet, visit the Google Meet Help Center.

Share Questions for the Next GoDurham ACCESS Town Hall

To share questions, concerns, or comments in advance before the next GoDurham ACCESS Town Hall, make a submission using the form below, or use this link to access it in a new tab.