Table of Contents
- About the GoDurham ACCESS Town Hall
- How to Join the GoDurham ACCESS Online Town Hall
- Accessibility Options, and Participation Tips and Notes
About the GoDurham ACCESS Town Hall
The GoDurham ACCESS Town Hall is for riders, caregivers, and community partners to share feedback, ask questions, and engage in a two-way discussion with staff members.
If you're unable to attend the Town Hall, this post will be updated afterwards with links to notes, a transcript, and full video of the Town Hall for you to access at any time.
The Town Hall will begin on Wednesday, November 4, 2026 at 3:00 p.m.
Links to Join or Watch the Town Hall
The live stream link will not be available for live viewing until the Town Hall begins on Wednesday, November 4, 2026 at 3:00 p.m.
GoDurham ACCESS Town Hall Agenda for 11/4/26
- Welcome & Introductions - Self introduction of leadership & staff
- Updates from GoDurham ACCESS
- Uber as a supplemental ride operator
- Adding a caregiver or representative to an account
- Updated safety policies and rider conduct
- Open Discussion and Questions
How to Join the GoDurham ACCESS Online Town Hall
Method 1: Join on a computer
- Click the meeting link a few minutes before the start time.
- Google Meet will ask "Do you want people to see and hear you in the meeting?"
- If you want to actively participate in the Town Hall, we recommend that you allow Google Meet to use your microphone and camera.
- Note that you can turn these off at any time during the Town Hall.
- Google Meet may prompt you to allow using the microphone and camera again.
- If you only want to listen to the Town Hall without participating, we recommend that you continue without a microphone and camera, or join the livestream instead.
- Type your name into the box. You can use your first name only, or your first and last name.
- Click "Join now."
- Visit Google's help center for additional instructions on how to join a Google meeting on a computer.
Method 2: Join on a smartphone or tablet
- Download the app: Download Google Meet for free on the Apple App Store or Google Play Store.
- Tap the meeting link and it will automatically open the app.
- Tap “Join.”
- Type your name into the box. You can use your first name only, or your first and last name.
- Visit Google's help center for additional instructions on how to join a Google meeting on a smartphone or tablet.
Method 3: Join on by phone call
- Dial the phone number: +1 609-479-1501
- Enter the PIN: When prompted, enter the meeting PIN: 224 305 238#
- You will be connected to the audio of the meeting immediately.
- Visit Google's help center for additional instructions on how to join a Google meeting by calling in.
Method 4: Join the livestream (For people who do not want to use a microphone or camera)
- The livestream is available for participants who do not wish to have their camera or microphone on. Viewers are still able to participate when joining the livestream by using the Q&A feature at any time and the chat feature (when it is enabled during dedicated discussion times).
- When the Town hall begins, click on the livestream link.
- Visit Google's help center for information on how to view and participate in a livestream.
Accessibility Options, and Participation Tips and Notes
Google Meet Full Accessibility Options
Google Meet allows people of all abilities to participate and provides accessibility features for people with vision impairments, hearing impairments, motor disorders or dexterity impairments, cognitive challenges, and more.
Find what accessibility features are available on the Google help center. Below are links to help guide you to the correct resource:
- Vision: Participants with vision impairments can use a screen reader to assist with participating during the Town Hall.
- Hearing:
- How to display live captions:
- To turn on this feature:
- On a computer: Click the CC button at the bottom of the screen.
- On your smartphone or tablet: Tap the 3 dots, then tap the CC button.
- From the livestream: Click "Turn on captions" at the bottom of the screen.
- To turn on this feature:
- How to pair tiles: This feature allows participants to show up on screens as a pair. For example, a participant and their caregiver, or a participant and interpreter, etc.
- How to display live captions:
- Alternative input: For users with motor disorders or dexterity impairments, Google Meets allows for various platform features.
- Voice: Participants can interact and share reactions using the group chat feature.
- How to use reactions (such as turning off reaction sounds and animations).
- Cognition: Participants who may need additional options to understand our communications will be able to access the following after the Town Hall: a video recording of the Town Hall, a transcript of the Town Hall, and notes.
- To reduce distractions, learn how to turn off the video feed from other participants.
How to Ask Questions Using the Q&A Feature
Due to the size of the call, to minimize background noise, all participants will have their microphones turned off when entering the Town Hall. Additionally, the general chat box feature will be disabled, however, a dedicated Q&A function will be available for participants to type questions at any time, up to 300 characters.
- On a computer, smartphone, or tablet:
- At the bottom of the screen, click or tap the "Tools" icon.
- Click or tap "Q&A"
- Click or tap "Ask a question" and enter your question.
- Click or tap "Post"
- Questions will not show up on the screen unless approved by the moderator, and submitted questions will be read out loud by the moderator.
- Learn more on how to use the Q&A function.
How to Participate During Dedicated Discussion Time
At the end of the Town Hall, we will open the floor for participants to ask question and share comments using a microphone or by using the general chat box feature. We will operate on a queue system, where participants will be chosen to ask questions or share feedback in the order of who raised their hand.
- Using your microphone on a computer, smartphone, or tablet:
- At the bottom of the screen, click or tap the “Raise hand” icon 🤚. This places your name in a queue. Learn more on how to raise your hand.
- When it is your turn, the host will call on you to turn on your microphone to share your question or comments.
- Please state your name when you are invited to turn on your microphone.
- When you are called on to turn on your microphone, click or tap the "Turn on microphone" icon at the bottom of your screen. Click or tap that same button when you are ready to turn off your microphone again.
- If you called in by phone:
- Press *9 (star-nine) on your phone’s keypad. This will “raise your hand” for staff to add you to the queue. Learn more on how to raise your hand.
- Please state your name when you are invited to turn on your microphone.
- When the host calls out the last 4 digits of your phone number, press *6 (star-six) on your phone’s keypad. This will turn on your microphone. When you’re ready turn off your microphone, press *6 (star-six).
- Alternatively, use your phone's built in mute and unmute feature.
- Using the chat box on a computer:
- If you don’t want to participate verbally, you can type your question into the meeting chat box once it becomes enabled. Our host will read it out loud to the staff and participants for you.
- Access the chat box by clicking "Chat with everyone" at the bottom right.
- Learn more on how to use the chat feature.
- Using the chat box on a smartphone or tablet:
- If you don't want to participate verbally, you can type your question into the meeting chat once it becomes enabled. Our host will read it out loud to the staff and participants for you.
- Access the chat box by tapping "More" at the bottom of the screeen.
- Tap the "Chat" button.
